Resume
Caitlyn Chen
Technology Leader | ERP Strategist | AI Founder | Global Operations Professional
About Me
I am a technology and operations leader with experience spanning enterprise software, manufacturing systems, data analytics, artificial intelligence, and international business operations.
My career has focused on helping organizations modernize their processes through technology. I have led ERP implementations across multiple countries, built custom software solutions for manufacturing operations, developed business intelligence systems, managed EDI integrations with global automotive OEMs, and driven digital transformation initiatives across multiple production facilities.
Alongside my corporate experience, I am also the founder of Imgo, an AI-powered immigration navigation platform designed to make complex immigration processes more accessible and affordable for individuals and businesses.
Having lived and worked across China, the United Kingdom, Canada, the Czech Republic, and the United States, I bring a global perspective to technology, operations, and business growth.
Professional Experience
Director of ERP
Vintech Industries
Responsible for enterprise technology strategy, ERP administration, digital transformation, business intelligence, and systems integration across multiple global manufacturing facilities.
Key Responsibilities
- Leading enterprise-wide Plex ERP implementation, optimization, and governance
- Managing EDI integrations with major automotive customers and suppliers
- Developing custom manufacturing software solutions and workflow automation tools
- Designing executive dashboards and business intelligence reporting systems
- Supporting cybersecurity, infrastructure, and cloud technology initiatives
- Driving operational efficiency through AI and data analytics
- Coordinating technology standards across North America and Europe
Selected Accomplishments
- Led ERP deployment and process standardization across multiple international manufacturing sites
- Built custom shipping, logistics, and traceability applications integrated directly with Plex ERP APIs
- Developed real-time production, inventory, quality, OEE, and financial dashboards
- Established global reporting standards for operations, finance, quality, and supply chain teams
- Managed recovery and business continuity efforts during a major cybersecurity incident
- Implemented automated data pipelines and KPI reporting systems used by executive leadership
Founder & CEO
Imgo
AI-Powered Immigration Navigation Platform
Imgo is an AI-powered platform designed to help immigrants navigate complex immigration processes through intelligent guidance, document management, application preparation, and case tracking.
Current Progress
- MVP completed and in beta testing
- Family-based and marriage-based immigration workflows validated
- 20+ customer discovery interviews completed
- Strategic partnerships and community collaborations under development
Technical Expertise
Enterprise Systems
Software Development
Data & Analytics
Artificial Intelligence
Education
University of Michigan – Ann Arbor
Bachelor of Science
Computer Science & Mathematics
Selected Projects
Global ERP Transformation
Led ERP implementation, process redesign, training, and adoption initiatives across multiple international manufacturing locations.
Manufacturing Traceability Platform
Designed and developed custom shipping and FIFO validation software integrated directly with ERP systems, improving compliance and operational accuracy.
Executive Analytics Suite
Built a comprehensive reporting ecosystem covering operations, finance, inventory, quality, production, and supply chain performance.
AI Workplace Training Program
Created company-wide AI training programs covering practical AI adoption, ERP optimization, and technology-driven productivity improvements.
Immigration Technology Platform
Built an end-to-end AI-powered immigration assistance platform focused on accessibility, affordability, and user experience.
“Technology should not merely automate existing processes—it should fundamentally improve how people work, make decisions, and solve problems.”
My goal is to bridge the gap between business operations and technology by building systems that are practical, scalable, and genuinely useful.